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White & Russell 

I felt that I had to let you know, the work that you put in and the advice that I received was second to none. I thought you went that extra mile. I received a thoroughly professional service, but also with good humour. This process would have been quite a trying situation if it were not for the assistance received.

Mr O’Donnell (Vendor)

 The team at White and Russell were the perfect blend of professionalism and friendliness from the first meeting through to the completion of the sale. We found the valuation to be realistic and appreciated the care taken to learn what was special about our property vs. other similar properties on the same development. We were also very impressed with the photos taken by Keith Russell which showed off the interior of the property much better than those taken by a different agent selling a similar property nearby.

We were fortunate to have three offers within days of putting the property on the market: two from purchasers who had seen the particulars on the web and a third whom White & Russell had proactively contacted. Once we had accepted an offer, the team at White & Russell kept us informed of progress and helped our solicitor to chase our buyer's solicitor when needed. Compared to other agents, White & Russell's fees were sensible from the start (no haggling needed) and represented good value for money. Because they are a small team, they are able to offer a very personal service without compromise. If we still lived in Basingstoke, I would have no hesitation to use them again.

Mr & Mrs Gough (Vendors)

 A very professional, efficient service from Sarah and Keith, from the moment they came to make the initial arrangements they were very open and honest. There was an easy to understand contract with no hidden clauses. We were kept continually updated and Sarah put in a lot of effort to ensure that the chain was completed. This persistence and hard work helped us to get exchanged promptly. We would have no hesitation in recommending White and Russell and are very pleased with the service we received.

Mr & Mrs Woodward (Vendor)

Used White & Russell to buy a property to let in Basingstoke, I was extremely satisfied with the service I received during the purchase so I re-engaged them to let the property. Excellent tenants were found at the correct rent and were moved in within 10 days after completion .Communication & organizational skills very good and I would have no hesitation in using again or recommending them to others.

Mr Jones (Purchaser & Landlord)

We used White & Russell to let our flat on a fully managed basis. This was our first venture into the letting market. Flat marketed extremely well and let within a short space of time at the rent suggested by White & Russell. We found their communication & organization skills very good. We will have no hesitation in using again.

Mr & Mrs Huckle (Landlords)

Having used several estate agent during a nomadic career, using Keith Russell & Sarah Woodward's family agency was delightfully refreshing compared to the often indifference of corporate agencies. An honest appraisal of the current market conditions, plus a no-nonsense, plain English contract, on one A4 sheet, completely without hidden clauses, gave an early feeling of trust. Throughout a protracted & precarious chain, Keith & Sarah updated me regularly. The effort they put in to finally achieve a sale was truly outstanding! In this day & age this was the finest example of customer service.
I unhesitatingly recommend White & Russell as the premier agency for the Basingstoke area.
I have no interest or connection with this agency other than as an extremely satisfied client.

Mr & Mrs Richards (Vendors & Purchasers)

We had excellent service from start to finish. We originally had our property on with another agent and had appalling service, so to work with the team at White & Russell was a breath of fresh air.

Sarah went above and beyond the call of duty working outside office hours and pulling out all the stops on very tight deadlines. We had a lot of obstacles along the way which, if Sarah hadn’t made it her duty to understand the whole chain could have lost us our dream home. Sarah worked with our solicitor and made sure that she kept in contact with the other agents/solicitors in the chain to ensure exchange/completion was achieved on time.

We could not recommend them highly enough and would have no hesitation in using them again.

Mr & Mrs Clayton (Vendors)

Recently marketed and sold our house with these agents. The most positive experience we've ever had in all aspects and would thoroughly recommend. They were more than happy to advise us on questions around our eventual purchase with a property not on with them. Come across as genuine, helpful and honest, which says it all. Thanks again Keith and Sarah!

Mr & Mrs Heath (Vendors)

A small but highly professional team of individuals, they make it their business to really 'know' your property to enable them to sell it for you. They work with your best interests in mind but are realistic in managing your expectation to help you achieve a true sale price. They know the area and do their best to accommodate viewing requests, even outside of normal office hours and, on a couple of occasions, driving a prospective buyer without transport to the property. Sarah really went the extra mile when it came to exchange of contracts and ensured deadlines were met and the sale progressed as planned, a great team to have on your side during the stressful process of moving home. I have no hesitation in recommending them.

Mr & Mrs Buckley (Vendors)

Customer service at its best. A real team of professionals that really understand and respond to their market needs'. The current economy needs a special breed of Estate Agent to get results and these are your  guys.

Competent and caring individuals.

We had a rather challenging process as our first two chains failed because of people further down. White & Russell were straight back in there doing everything they could to rebuild the chain and they did. Sarah went the extra mile with the Project Management by ironing out any issues caused by the incompetent Estate Agents and Solicitors both up and down the chain. We fortunately had a fantastic solicitor too and I believe he was recommended by White & Russell.

In addition to everything else we were going through a divorce so my ex husband and myself had already spent an exhausting year going through the legal system to sort out a financial settlement. Keith and Sarah (and their other staff) were extremely tactile and understanding of our situation.

The only issue I have is that White & Russell raised the standard so much it gave me unrealistic expectations when I was dealing with the Estate Agent that I purchased through!

Should you need any further detail, I would be happy to provide. I will certainly not hesitate in using and recommending their service again.

Ms Macdiarmid (Vendor)

A fantastic, professional service, we were well informed, treated with respect and consideration. Very impressed with the way in which they helped us from start to finish and with other matters concerning the move. We would certainly use them again above any other agent as we feel that we have made friends with them all.

Miss Filer (Tenant)

What a lettings team – what fabulous service.

I cannot praise the team highly enough. As professional landlords themselves, they know a thing or two about being a landlord and have helped me (with just the one property, my first house) enormously to find out about the world of being a landlord and what there is to do (or not!).

I'm a busy lawyer so don't have much spare time to sort out a house 50 miles away from where I live, especially when things appear to go a little pear-shaped. Not only did they find me a new tenant in super quick time, but they have supported me through needing someone local to let in the plumber to do the gas certificates, giving me guidance on whether to repaint or do works at any particular time, sorting out disputes with outgoing tenants and liaising with incoming tenants.

If you are a landlord, looking to let out (or rent a property) you would be doing yourself a favour by hiring these guys at White & Russell. I can't say anything but praise for them.

Miss Miller (Landlord)

My gut instincts in choosing the best estate agent to sell my house were spot on! I would highly recommend White & Russell and wouldn't hesitate to use them again in the future. They are excellent value for money, polite, trustworthy and provide an outstanding service. The house buying and selling process can be very stressful, but Keith and Sarah, kept reassuring me and provided constant updates which gave me piece of mind. They met and exceeded all of my expectations, keeping my best interests at heart. They are very professional, have a wealth of experience handling tricky situations, remaining calm and clear headed under stressful circumstances. They are refreshingly non-biased, giving superb advice and did not pressurize me to make any decisions. They have excellent integrity and were open and honest throughout the whole process. I believe without Keith and Sarah, keeping all parties regularly informed and holding everything together, the outcome would have been different. Thank you so much for all your invaluable help and perseverance, which made the whole process much less stressful for me and helped me made a relatively quick sale (9 weeks from marketing to completion!).

Mr De Caux (Vendor)

I highly recommend White & Russell for any prospective seller. Keith and Sarah were excellent at marketing my property to attract the right buyer and keeping me updated at all stages of the sale. I very grateful to them for their hard work in pushing my sale through!

Miss Tyson (Vendor)

Met with 3 different agents in the course of marketing my property - Keith Russell was the most polite, realistic, informed and accurate (in terms of valuation). I moved abroad and entrusted the whole sale to White & Russell. They kept me informed by email; kept an eye on the property and ensured a steady stream of potential buyers despite a stagnant market. I can't recommend them too highly. Efficient, thorough and they know the Basingstoke area well.

Mr Lewis (Vendor)

Out of all the estate agents we spoke to we chose White & Russell as they provided us with an accurate valuation and understood our position when we went onto the market (i.e. weren't pushy). When they showed people round, they gave us plenty of notice, were respectful of our property, and were always there on time when someone visited. They were also excellent to deal with on the phone. And we never felt put under any pressure. All in all, we experienced a top level service from start to finish, which is rare to find these days.

The J family (Vendors)

 Both Keith and Sarah were exceptional in handling the sale of my house, keeping me informed all the way. Mine was not the easiest of sales, with buyers further down the chain dropping out, but many times I felt Keith and Sarah went "above and beyond" in subsequently securing the sale of my property.

I have no hesitation in recommending them.

Mr & Mrs Gutteridge (Vendors)

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