See what our customers have to say
I felt that I had to let you know, the work that you put in and the advice that I received was second to none. I thought you went that extra mile. I received a thoroughly professional service, but also with good humour. This process would have been quite a trying situation if it were not for the assistance received.
Mr O’Donnell (Vendor)
The team at White and Russell were the perfect blend of professionalism and friendliness from the first meeting through to the completion of the sale. We found the valuation to be realistic and appreciated the care taken to learn what was special about our property vs. other similar properties on the same development. We were also very impressed with the photos taken by Keith Russell which showed off the interior of the property much better than those taken by a different agent selling a similar property nearby. We were fortunate to have three offers within days of putting the property on the market: two from purchasers who had seen the particulars on the web and a third whom White & Russell had proactively contacted. Once we had accepted an offer, the team at White & Russell kept us informed of progress and helped our solicitor to chase our buyer's solicitor when needed. Compared to other agents, White & Russell's fees were sensible from the start (no haggling needed) and represented good value for money. Because they are a small team, they are able to offer a very personal service without compromise. If we still lived in Basingstoke, I would have no hesitation to use them again.
Mr & Mrs Gough (Vendors)
A very professional, efficient service from Sarah and Keith, from the moment they came to make the initial arrangements they were very open and honest. There was an easy to understand contract with no hidden clauses. We were kept continually updated and Sarah put in a lot of effort to ensure that the chain was completed. This persistence and hard work helped us to get exchanged promptly. We would have no hesitation in recommending White and Russell and are very pleased with the service we received.
Mr & Mrs Woodward (Vendor)
Used White & Russell to buy a property to let in Basingstoke, I was extremely satisfied with the service I received during the purchase so I re-engaged them to let the property. Excellent tenants were found at the correct rent and were moved in within 10 days after completion .Communication & organizational skills very good and I would have no hesitation in using again or recommending them to others.
Mr Jones (Purchaser & Landlord)
We used White & Russell to let our flat on a fully managed basis. This was our first venture into the letting market. Flat marketed extremely well and let within a short space of time at the rent suggested by White & Russell. We found their communication & organization skills very good. We will have no hesitation in using again.
Mr & Mrs Huckle (Landlords)
Recently marketed and sold our house with these agents. The most positive experience we've ever had in all aspects and would thoroughly recommend. They were more than happy to advise us on questions around our eventual purchase with a property not on with them. Come across as genuine, helpful and honest, which says it all. Thanks again Keith and Sarah!
Mr & Mrs Heath (Vendors)
If you have any form of complaint, please click here for our complaints procedure.